Return Policy

No returns on opened Pullip dolls, opened Barbie dolls, Sale or Clearance items.
No returns on layaways or special orders.

All sales on these items are final. Return claims, for any reason, must be called in within 7 days of receipt of merchandise. Returns of undamaged, non-sale/clearance merchandise will be issued a store credit for the purchase price or a refund back to your credit card less a 20% restocking fee. Shipping and handling charges are not refundable. Damaged merchandise can be returned for an exchange of the same item only. Any merchandise returned without a return authorization number will be refused.

Due to the fragility of boxes, we cannot accept returns or make exchanges for damaged boxes.

For damaged merchandise (excluding damaged boxes) please do the following: 

Keep merchandise in its original box with the original packing. Email The Doll Market to report any damages at weborders@dollmarket.com. You must inform us about damaged merchandise immediately. We must have the claim submitted within 7 days of receipt of merchandise.

For returns for any reason other than damage, please email weborders@dollmarket.com. Not all merchandise is returnable. You must have a return authorization number given by The Doll Market before sending anything back.

The Doll Market will not accept returns on items that have been exposed to smoke, mold/mildew, water, or are being returned in any condition other than the original shipping condition.

The Doll Market is not responsible for manufacturer changes made to their products; pictures are prototypes provided by the manufacturer and are subject to some change. All dolls wearing dark colored clothing have the ability to stain over time. The Doll Market is not responsible for staining underneath clothing.