Return to Help Index
|How do I create an account?|
|1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. *PLEASE NOTE: Shipping charges are calculated according to weight. If the size of your package is considered oversized, additional shipping charges may apply. You will be notified via email if your package incurs additional shipping charges.|
|I forgot my password.|
|Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|Please click here for more information on returning an item.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product. Please call 800-632-4600 or email us at firstname.lastname@example.org|
|What is your return policy?|
|Please see our Return Policy for complete details regarding our return policy.|
|When will my order ship?|
|Orders with all in-stock items will ship within 2 -5 business days. If you have a special order item, the entire order may be held until all items have arrived. Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. If you have purchased special order items, they will ship when they become available from the manufacturer. If you have further questions please email us at email@example.com or call 800-432-3655|